AI workflows for customer service teams.
Tier-1 tickets, refund requests, and 'where's my order?' emails swallow your support team. We automate the repetitive tickets and arm your agents with fast, accurate answers — all running on hardware you control.
Most support volume is a small number of question types repeated thousands of times. Cloud AI can help — but sending customer records to a third party is a compliance and cost problem. Local AI solves both.
Workflows we build for customer service teams
Concrete automations — not vague "AI strategy." Each one runs on your own hardware.
Tier-1 ticket auto-resolution
Reads incoming tickets, drafts (or fully sends) responses for common cases — order status, password resets, refund policy — and escalates the rest with context attached.
Agent copilot
Lives inside the helpdesk. Suggests replies grounded in your KB, past tickets, and product docs — agents send in one click instead of writing from scratch.
Knowledge base gap detection
Clusters incoming questions and surfaces topics that don't have a good KB article yet, then drafts the article for your team to review.
Ticket sentiment & escalation triage
Scores every ticket for sentiment, urgency, and churn risk — routes the frustrated VIP to a senior agent instead of the queue.
Post-call summaries & QA
Auto-summarizes support calls, files structured notes into the CRM, and runs QA scoring against your rubric — no more manual call listening.
Hangar Pro (high-volume support)
Sized for real ticket volume. Runs the auto-responder, agent copilot, and call transcription without shipping customer PII to a cloud vendor.
- Customer PII never leaves your network
- Predictable cost even at high ticket volume
- Grounded in your own KB and past tickets
- Scales horizontally as volume grows
- Large share of tier-1 tickets deflected automatically
- Faster average handle time via agent copilot
- Every call and ticket summarized and QA-scored
Want a workflow map for your customer service business?
Book a 30-minute call. We'll walk through your day-to-day, pick the top 2–3 automations, and show you exactly what the hardware would cost.
Book a 30-min consult